A: The balance of your Utility bill is due upon receipt. The date provided on the bill is not a due date; it is the date that late charges will be applied to your account if the balance is not paid.

A: There are currently several ways of paying for your Utility bill. They are:

• Mailing in a check with your Utility bill.
• Using our online Utility Billing Service.
• Dropping off your payment at our drop off box in front of the Utilities Office, located at 2 Utility Drive, Palm Coast.
• Using automatic payment via your bank account.
• Using automatic payment via your credit card.

A: Simply download the Automatic Funds Transfer Form, fill it out and return it via the method indicated on the form.

A: Simply download the Credit Card Deduction Form, fill it out and return it via the method indicated on the form.

A: No. There are no additional fees for using any of these features.

A: The current rates for Utility services are as follows:

• Water Monthly Base Charge - $13.50 per month
• Water Gallonage Charge - $3.75 per 1,000 gallons
  
  
• Irrigation Monthly Base Charge - $6.76 per month
• Irrigation Gallonage Charge - $3.75 per 1,000 gallons
  
  
• Wastewater Monthly Base Charge - $11.33 per month
• Wastewater Gallonage Charge - $3.35 per 1,000 gallons

A: If your water service has been disconnected due to non-payment, you will need to make a payment on the account. Fore more information on paying your Utility bill view the second question listed in Utilities FAQ. If you are contacting the Utilities Department after hours you can do so by calling (888) 635-9806.

If you are a new Customer and would like to establish service, you can download the Application For New Service Form, and submit it to the Utilities Department or apply for new service online by using this form.

A: You can apply for a new Utility account by downloading the Application For New Service Form, and submitting it to the Utilities Department or by applying for new service online using this form.

A: If your water bill is showing unusually high consumption, you may want to check for a leak. A leaky toilet, faucet, or underground pipe can cause drastic changes in your water bill. First start by checking for leaks around the house (toilets, sinks, outside spigots, etc.). If no leaks are noticed around the house you may want to check to an underground pipe leak. Here's how to check for an underground pipe leak:

First, make sure ALL water on your house is off. Make sure that your hot water heater isn't filling up, the washing machine and dishwasher are both off, outside spigots are off, etc. All water needs to be off. Once you have made sure there is no water running at your residence, locate your water meter. Your water meter is equipped with a small triangular dial (usually red) that shows when water is being used. If all the water at your residence is turned off, and that small triangular dial is spinning, it is an indicator that you may have a leak. In that situation you may want to contact a plumber or the Utility Department to get assistance from a trained technician.

If the dial is not spinning and you don't suspect a leak there may be other reasons why your water bill is unusually high. Guests staying at your house can cause your water usage to rise as well as activities such as filling a pool or kids playing outside in the water. People have also had water stolen from them through the outside spigots of their home. If you suspect that someone has been stealing water from you, you can purchase a spigot lock from a local hardware retailer.

A: You can do that by contacting the Utility Customer Service Office at (386) 986-2360, or by submitting your request using the Citizens Issue Tracking System. You can also submit a change of address by writing the new address on your Utility bill and submitting it with your payment.

A: Contact the Utility Customer Service Office at (386) 986-2360, or online via the Citizens Issue Tracking System.

A: It is possible that activity has transpired on your account since your bill was mailed out, causing the difference in the balance due amount shown online verses the amount shown on your printed bill. A payment being processed or new charges being added to your account after your bill has been printed would cause a difference between the online balance and the printed balance.

Checks can take up to ten (10) days to process. If after ten days your check payment is not credited to your account you may want to inquire with your bank regarding the check.

If you still have questions regarding your bill you can contact the Utility Customer Service Office at (386) 986-2360, or by using the Citizens Issue Tracking System.

A: Contact the Utility Customer Service Office at (386) 986-2360, or let them know about the issue using the Citizens Issue Tracking System.

A: Although garbage is listed on your Utility bill, questions in reference to garbage pick-up should be directed to the Public Works department by phone at (386) 986-2332, or by the Citizens Issue Tracking System. You can also click here to find out when garbage is picked up in your area.

A: Questions involving Stormwater should be directed to the Stormwater Department at (386) 986-4760. You may also want to read the Swale FAQs. Issues can also be submitted via the Citizen Issue Tracking System.

A: That is the light indicating that there is a problem with your PEP tank which is part of the City of Palm Coast's sewer system. If you see that light on you need to call the Utility Customer Service Department at (386) 986-2360.

A: You can call the Utility Customer Service Department at (386) 986-2360 and request the PEP Tank Installation Form, or you can fill out the form online here.